Frequently Asked Questions
About UNIFY
What is UNIFY?
UNIFY is a clothing and lifestyle brand focused on premium, everyday apparel designed with a clean, elevated aesthetic. UNIFY products are available through our online store at clothingbyunify.com.
Who operates UNIFY?
UNIFY is a brand operated by 279 IRON Consulting, a sole proprietorship registered in Ontario, Canada.
Orders
How do I place an order?
Select the product you’d like to purchase, choose the available size and colour, and add it to your cart. When you’re ready, proceed to checkout and follow the instructions to complete your order.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@clothingbyunify.com. We’ll make reasonable efforts to accommodate requests received before your order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible and our standard return process may apply.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you’ll receive an order confirmation at the email address provided during checkout. If you don’t receive a confirmation, please check your spam or junk folder before contacting us.
Products & Sizing
How do I choose the right size?
Please refer to the Size Guide available on applicable product pages. We recommend reviewing the measurements before placing your order, particularly if you’re between sizes.
Are product colours shown accurately?
We make every reasonable effort to display product colours as accurately as possible. However, colours may appear slightly different depending on your monitor, phone, tablet, or other display settings.
Are all products available in every size?
Not necessarily. Available sizes and colours are displayed on each individual product page and are subject to inventory availability.
Shipping
Where does UNIFY ship?
UNIFY ships to the destinations available during checkout. Available shipping options may vary depending on the customer’s location.
How long does shipping take?
Orders are generally processed within 1–2 business days. Estimated delivery times after shipment are generally: Canada 2–7 business days; United States 3–10 business days; International 5–15 business days. These are estimates and are not guaranteed delivery dates.
Will I receive tracking information?
Yes. Where tracking is available, tracking information will be sent to the email address associated with your order once your order has shipped.
What if my package is delayed?
Delivery times are estimates and can occasionally be affected by weather, holidays, carrier disruptions, customs, high shipping volumes, or other circumstances outside our control. If your package appears to be significantly delayed, contact us and we’ll do our best to assist.
What if my package says delivered but I can’t find it?
First, check your mailbox, delivery location, building reception or management, household members, and any designated safe-delivery locations. You should also check the tracking information and contact the carrier. If you still cannot locate your package, contact us at support@clothingbyunify.com with your order and tracking information.
Returns & Exchanges
What is your return policy?
Eligible items may generally be returned within 30 days of delivery. Items must be unworn, unwashed, in original condition, and meet the requirements outlined in our Return & Refund Policy.
How do I request a return?
Contact support@clothingbyunify.com with your order number and the item you’d like to return. We’ll review your request and provide return instructions. Please do not send an item back without receiving return instructions from UNIFY.
Can I exchange an item?
Eligible items may be exchanged subject to availability. Please contact us before returning an item so we can provide the appropriate instructions.
What if my item arrives damaged or defective?
Contact us at support@clothingbyunify.com as soon as reasonably possible. Please provide your order number, a description of the issue, and photographs where possible. We’ll review the situation and work with you toward an appropriate resolution.
When will I receive my refund?
Once an approved return has been received and inspected, the refund will generally be processed within 5–10 business days. Refunds are issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear.
Are shipping costs refundable?
For change-of-mind returns, original shipping charges are generally non-refundable. If an item is defective, damaged, incorrect, or materially different from what was ordered, we’ll work with you to provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Payments
What payment methods do you accept?
UNIFY accepts the payment methods displayed during checkout. Payment processing is handled through our secure payment provider.
Is my payment information secure?
Payment information is processed through our payment provider using appropriate security measures. UNIFY does not intentionally store complete payment-card information on our website.
Customer Support
How can I contact UNIFY?
You can contact us through our Contact page or by email at support@clothingbyunify.com. We aim to respond within 1–2 business days, Monday through Friday. For order-related questions, please include your order number.