Shipping Policy
Effective Date: September 1, 2026 · Last Updated: September 1, 2026
UNIFY is a clothing and lifestyle brand operated by 279 IRON Consulting, a sole proprietorship registered in Ontario, Canada. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–2 business days after the order is successfully placed. Orders received before 2:00 PM EST on a business day will generally begin processing that business day. Orders received after 2:00 PM EST, on weekends, or on Canadian statutory holidays will generally begin processing on the next business day. During launches, promotions, holidays, or high order volume, processing may take longer.
2. Shipping Carrier
Orders are shipped using Canada Post or another appropriate shipping carrier selected by UNIFY. Once your order has been shipped, you will receive tracking information where tracking is available.
3. Estimated Delivery Times
Typical delivery estimates after shipment are:
- Canada: approximately 2–7 business days
- United States: approximately 3–10 business days
- International: approximately 5–15 business days
These are estimates only and are not guaranteed delivery dates. Delivery times may vary depending on destination, shipping service, customs, weather, carrier delays, holidays, and other circumstances outside our reasonable control.
4. Shipping Costs
Available shipping options and applicable charges will be displayed during checkout before your order is completed. Shipping costs may vary depending on destination, order size, weight, and shipping method selected.
5. Tracking
Where tracking is available, tracking information will be provided to the email address associated with your order once shipped. Tracking may take some time to become active after the carrier receives the package. UNIFY is not responsible for delays in tracking updates provided by the carrier.
6. Delivery Delays
Once an order has shipped, delivery is subject to the carrier’s service conditions. Delays may occur because of severe weather, carrier disruptions, holidays, high shipping volumes, customs processing, incorrect or incomplete shipping information, or other circumstances outside our reasonable control. A shipping delay does not automatically indicate that an order has been lost.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout. If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be reshipped.
8. Lost or Missing Packages
If tracking indicates delivery but you cannot locate the package, please check your delivery location, mailbox or parcel area, building management, household members, and any safe-location instructions, and contact the carrier. If you are unable to locate the package, contact us at support@clothingbyunify.com with your order number and tracking information.
9. Damaged Packages
If your order arrives visibly damaged, contact us as soon as reasonably possible at support@clothingbyunify.com with your order number, a description of the damage, and photographs where possible.
10. International Orders
International customers are responsible for ensuring products may legally be imported into their destination country. International shipments may be subject to customs procedures, duties, taxes, brokerage fees, or other charges imposed by the destination country, which are the responsibility of the customer unless otherwise stated at checkout.
11. Shipping Restrictions
Some products or destinations may be subject to shipping restrictions. UNIFY reserves the right to restrict or cancel an order where shipping is not available or where fulfillment would violate applicable laws. If we are unable to ship an accepted order, we will contact the customer and provide an appropriate refund.
12. Address Changes
If you need to change your shipping address after placing an order, contact us as soon as possible at support@clothingbyunify.com. Once an order has shipped, we may be unable to change the delivery address.
13. Order Cancellations
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once shipped, cancellation may no longer be possible and the order may need to be handled through our Return & Refund Policy.
14. Contact Us
UNIFY — operated by 279 IRON Consulting
Email: support@clothingbyunify.com
1-19 Secord Ave, Kitchener, ON N2B2L3, Canada
Website: clothingbyunify.com