Return & Refund Policy
Effective Date: September 1, 2026 · Last Updated: September 1, 2026
UNIFY is a clothing and lifestyle brand operated by 279 IRON Consulting, a sole proprietorship registered in Ontario, Canada. This Return & Refund Policy explains when returns, exchanges, and refunds are available and how to request them.
1. Return Period
UNIFY accepts eligible returns within 30 days of the date your order is delivered. To be eligible, the item must:
- Be unworn and unused
- Be unwashed
- Be in its original condition
- Have all original tags attached, where applicable
- Be free from stains, odours, pet hair, makeup, or other signs of use
- Be returned with the original packaging where reasonably possible
Items that do not meet these conditions may be refused or subject to a reduced refund where permitted by applicable law.
2. How to Request a Return
To request a return, contact our customer service team at support@clothingbyunify.com and include your name, order number, the item(s) you wish to return, the reason for the return, and photographs if requested. We will provide return instructions after reviewing your request. Please do not send merchandise back without receiving return instructions from UNIFY.
3. Return Shipping
For change-of-mind, incorrect size, or preference returns, the customer is responsible for return shipping unless otherwise stated. Original shipping charges are generally non-refundable for change-of-mind returns. If an item is defective, damaged, incorrect, or materially different from what was ordered, UNIFY will cover reasonable return shipping costs for an approved return.
4. Exchanges
We may offer exchanges for eligible items subject to availability. If the requested replacement is unavailable, we may provide a refund or another appropriate resolution. Please contact us before sending an item back for an exchange.
5. Final Sale Items
Unless otherwise stated at purchase, items identified as Final Sale are not eligible for return or exchange due to change of mind or sizing. This does not limit rights or remedies that cannot legally be excluded, including those relating to defective or misrepresented goods.
6. Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, contact us at support@clothingbyunify.com within 7 days of delivery with your order number and photographs. We will review and, where appropriate, provide a replacement, repair, refund, or other appropriate remedy.
7. Refunds
Once an approved return is received and inspected, we will notify you whether it has been approved. If approved, the refund will be issued to the original payment method, generally within 5–10 business days after the returned item has been received and approved. Your payment provider may require additional time for the refund to appear.
8. Partial Refunds
Where permitted by applicable law, a partial refund may be considered if an item is returned with damage, missing components, or signs of use that were not present when shipped. We will notify you before applying any reduction.
9. Returns That Do Not Qualify
A return may be refused where the return period has expired, the item has been worn or washed, the item has been damaged after delivery, the item has been altered, required tags have been removed, or the item otherwise does not meet the return conditions. This does not affect mandatory rights under applicable law.
10. Orders Cancelled Before Shipment
If you need to cancel an order, contact us as soon as possible at support@clothingbyunify.com. We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
11. Refunds for Orders That Cannot Be Fulfilled
If UNIFY is unable to fulfill an accepted order, we will notify the customer and provide an appropriate refund for amounts paid for the affected order.
12. Consumer Rights
This policy operates alongside, and does not replace, any rights or protections available to consumers under applicable Canadian and provincial law.
13. Customer Service
UNIFY — operated by 279 IRON Consulting
Email: support@clothingbyunify.com
1-19 Secord Ave, Kitchener, ON N2B2L3, Canada
Website: clothingbyunify.com